This document regulates the relationship between "Shiny Carpet" (referred to as "the Company" or "we") and the customer (referred to as "the user") for the use of the application and cleaning services. These terms include the provisions governing the use of the Shiny Carpet app and any additional policies published within the application.
The service includes carpet, blanket, and other textile cleaning services, requested through the Shiny Carpet app. It covers pickup and delivery from and to the specified address.
Your use of the app is subject to your agreement with these Terms and Conditions and the usage policies published on the website.
All prices are displayed in Saudi Riyals and are subject to applicable fees and taxes. The service price is determined based on the type, quantity, and condition of the textiles at the time of pickup. Payment must be completed using the available payment methods in the app.
An order is considered confirmed once the customer receives a confirmation notification through the app or via SMS, after completing the payment or selecting cash on delivery (if available).
The customer has the right to cancel or modify an order within a specific timeframe (e.g., 3 hours) before the scheduled pickup time. The company reserves the right to deduct administrative fees if the customer exceeds the allowed cancellation period.
The customer must ensure that all valuable or personal items are removed from the carpet or blankets before delivery. The company is not responsible for any lost items found inside these textiles.
Upon pickup, items are briefly inspected to document their visible condition and any existing damages or stains. The delivery representative verifies the size and type of each item. If any issue or damage not previously mentioned is discovered by the cleaning team, the customer will be notified before proceeding with the service.
Pickup and delivery times are estimates. The company makes every effort to adhere to them but is not responsible for delays caused by circumstances beyond its control (e.g., traffic congestion, weather conditions, or equipment failure).
In case of confirmed damage or loss due to negligence by the company, liability is limited to compensation equal to the actual product value after accounting for depreciation, and up to the customer’s invoice amount (per item, not exceeding six service cycles).
The company is not responsible for damages resulting from manufacturing defects, hidden fabric flaws, or stains that cannot be removed despite using the best industry-standard cleaning methods.
These Terms and Conditions are governed by and interpreted according to the laws and regulations of the Kingdom of Saudi Arabia.
Since this is a cleaning service, this policy focuses on ensuring service quality and compensation for any deficiencies or damage.
"Shiny Carpet" guarantees to provide its services at the highest level of quality and professionalism.
If the customer is not satisfied with the cleaning quality, they must notify the company with a detailed report within 48 hours from the time the item was received.
If a shortcoming in cleaning quality is confirmed, the company will re-clean the concerned item free of charge one time only. The item must be returned within 7 days from the date of the report.
If the cleaning quality does not improve after the re-cleaning process, the customer is entitled to request a refund of the paid service fee for that item.
Compensation will be provided if an item is completely lost or suffers major damage due to proven company error during the cleaning process.
The compensation will be calculated according to the liability limits outlined in Section 3 of these Terms and Conditions.
The customer acknowledges and agrees that the responsibility of the app or any of its affiliated service providers ends completely and permanently thirty (30) days after the completion of the cleaning process or the delivery of the item to the customer, whichever comes first.
After this period, the customer is not entitled to raise any financial or legal claims related to loss, damage, or harm to the item. Failure to collect the item within the specified period will be considered an implicit waiver of any rights related to it, and the app reserves the right to dispose of it as deemed appropriate without any obligation to the customer.